Privacy Policy for Mint Integrative Health 

Effective Date: [May 2021]

At Mint Integrative Health, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit and make purchases through our website.

  1. Information We Collect: a. Personal Information: When you create an account or make a purchase on our website, we may collect personal information such as your name, email address, phone number, shipping address, and payment details. b. Order Information: We collect information related to your orders, including the products purchased, order history, and shipping details. c. Communication Information: When you contact us via email, chat, or other means of communication, we may collect and store the information you provide. 
  2. Use of Information: a. Providing Services: We use your personal information to process and fulfill your orders, provide customer support, and communicate with you regarding your purchases. b. Personalization: We may use your information to personalize your shopping experience, recommend products that may be of interest to you, and provide relevant marketing communications. c. Medical Guidance: If you provide us with medical information, we may use it to provide tailored guidance and support regarding the use of our supplements. However, please note any information we provide should not be considered medical advice. You should consult with a qualified healthcare professional for any medical concerns or questions. d. Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  3. Information Sharing: a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our e-commerce store, processing payments, delivering products, and providing customer support. b. Legal Compliance: We may disclose your information if required by law or in response to valid legal requests, such as a court order or government investigation. c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owners.
  4. Data Security: a. We employ industry-standard security measures to protect your personal information from unauthorized access, misuse, or loss. b. We use secure socket layer (SSL) technology to encrypt sensitive information during transmission. c. However, please note that no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.
  5. Cookies and Tracking Technologies: a. We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. b. You can manage your cookie preferences through your web browser settings.
  6. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those websites before providing any personal information.
  7. Your Choices: a. Account Information: You can review and update your account information by logging into your account on our website. b. Marketing Communications: You can unsubscribe from our marketing communications by following the instructions provided in the emails or contacting us directly.
  8. Children’s Privacy: Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
  9. Retention of Information: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
  10. Updates to the Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.
  11. Return Policy: All items are final sale. If an item is defective or broken upon arrival, please contact us within 14 days of receipt so we can replace the item. It is your responsibility to inspect and report any damaged items. In order to qualify for an exchange the item must not be used and needs to be in the original packaging it was received in.  

  12. Payments: We accept payments through Woocommerce payments. When processing payments, some of your data will be passed to our bank, including information required to process or support the payment, such as the purchase total and billing information.
  13. What we Collect and Store: While you visit our site, we’ll track:
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
  • We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

13. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided below:

Mint Integrative Health Address: Unit 485 -1541 W Broadway, Vancouver, BC V6J 1W7
Phone: 604-251-3456

Please note that while we strive to protect your privacy, the provision of medical information is subject to the limitations of our role. Always consult with a qualified healthcare professional for personalized medical advice and guidance.

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